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FAQs

  • Holidays & Time off
  • Absense & Sickness
  • Grievance Procedure
  • Business Confidentiality
  • Smoking Policy
  • Time Keeping
  • Permanent Opportunities
  • Telephone, Internet & E-mail Facilities
  • Mobile Phones
  • Dress Code
  • Assignment Ethics
  • Transport & Parking
  • Change of Personal Details
  • 48 Hour Agreement
  • Working Overtime
  • Health & Safety
  • Equal Opportunities

Holidays & Time off

When planning time off please advise your Consultant well in advance so that suitable cover can be arranged.

This enables your Consultant to schedule your assignments in accordance with your availability, and assess any holiday pay entitlement.

Holiday/Time Off

If you are unable to attend work for any reason, please telephone Class Recruitment. We are open 8.30-5.30 Monday to Friday. If this is outside office hours please leave a clear message on the answer-phone.

Agency workers who pay Class 1 National Insurance contributions and are PAYE temps are entitled to Statutory Sick Pay (SSP) in the same way as other Employees. Entitlement will depend on whether you are working on an assignment at the time you fall sick.

If you are, then you may be entitled to SSP until the end of your current assignment. If you are not working when you fall sick however, you will not be entitled to SSP. (Qualifications Rules Apply – Please contact payroll for further information)

Grievance Procedure

In the unlikely event that you have a problem in any assignment contact your Consultant who will endeavor to resolve the issue promptly and efficiently.

Business Confidentiality

You may be exposed to certain sensitive information whilst on assignment, it is important that you maintain confidentiality at all times. Never disclose any information gained about us, our clients or our business.

Smoking Policy

Most clients operate a non-smoking policy. Please adhere to this. If you do have cigarette breaks these should be deducted from the hours recorded on your time sheet.

Time Keeping

You will be notified of your hours prior to starting each assignment. Punctuality is important, always allow plenty of time for unexpected delays and aim to arrive at your assignment early. If you anticipate being late, contact your Consultant immediately.

Permanent Opportunities

We will always advise the client if you are looking for permanent employment, you may need time off to attend interviews (please ensure that you deduct the time from your daily hours).

If you arrange an interview yourself, please give the client as much notice as possible and notify your Consultant. Where possible try to arrange for lunchtime, early morning or late afternoon interviews.

Telephone, Internet & E-mail Facilities

Do not make or receive personal phone calls without authorisation from the client unless there is an emergency. This also includes sending or receiving personal e-mails or surfing the net.

Mobile Phones

During your working hours please ensure that your mobile phone is switched off.

Dress Code

It is important to maintain a high level of personal appearance whilst on an assignment. Your Consultant will advise you of the suitable dress code for each assignment.

You must follow any safety wear requirements implemented by the company you are assigned to, again your Consultant will advise you where appropriate.

Assignment Ethics

You may not always enjoy an assignment, please don’t just walk off site, call your Consultant immediately. We will do all we can to resolve any issues, find a replacement for the client and find you an alternative booking.

If you find alternative employment either through another agency or as a result of your own efforts whilst still in an assignment, we would really appreciate your professionalism in letting your Consultant know allowing adequate time for us to speak to the client and find a replacement if required.

Transport & Parking

We will endeavour to assist with directions to client locations, parking, public transport and timetables, however it is your responsibility to allow plenty of time for your journey to ensure that you arrive at your assignment on time.

Class Recruitment are not responsible for any costs incurred in respect of travelling to and from work or parking.

Change of Personal Details

If any of your personal details change, bank account, address, marital status, telephone numbers etc., please contact your Consultant immediately to enable the office to update their records.

48 Hour Agreement

Under the Working Time Directive you do not have to work more than 48 hours per week, if you decide to exceed this we require you to sign a disclaimer. You will find the relevant form in your Starter Pack.

Working Overtime

If you are asked to work additional hours to those initially agreed at the start of your assignment, contact your Consultant who will confirm details and if applicable, rates of pay. Additional hours are not always paid at a higher rate.

Health & Safety

On arrival at each assignment the client should make you aware of any Health and Safety issues. If there is anything you are unsure of, ask the client or your Class Recruitment.

It is imperative that you abide by the client company’s Health and Safety rules and regulations at all times.

Equal Opportunities

Class is committed to equal job opportunities for all.

We adopt and promote an ethical approach ensuring fair treatment irrespective of colour, race, sex, ethnic origin, marital status, nationality, disability, age, sex/religious/political orientation, responsibility for dependents or for any other reason that is unrelated to job performance.

We are constantly monitoring our own recruitment procedures to ensure equality.

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